Auxiliary Jobs Board


Reservations Coordinator

$40,759.00 to $52,000.00

Associated Students Incorporated, California State Polytechnic University, Pomona
3801 West Temple Avenue
Pomona, CA 91768
Posted: 6/20/2017

Job Description


Under the general direction of the Associate Director of Operations for the Bronco Student Center (BSC), the Reservations Coordinator is responsible for the day-to-day oversight of the Reservations Department, to include scheduling, setup and coordination of events and activities with the Bronco Student Center, designated outdoor areas, and the Bronco Recreation and Intramural Complex (BRIC).


• Responsible for the scheduling of the Bronco Student Center space to ensure maximum use of space to include proper setup and coordination of requested events

• Assist sponsors with all aspects of event planning and conference coordination, including facility selection, determination of catering needs, preparing estimate charges and sending confirmation package

• Recruits, trains, supervises, mentors and evaluates Conference and Events Reservation Assistants to maintain a strong customer service operation

• Serves as primary contract to ensure all special arrangements for major events in the Bronco Student Center facilities and ASI supported areas are adequate to include the preparation of work orders, coordinating special service providers, scheduling of additional personnel, and audio visual support

• Represent the Associate Director of Operations for the BSC in risk assessment and implementing policies and guidelines as established by the Associated Students, Inc., CSU Board of Trustees, and the University President on the use of campus facilities

• Operate, maintain and stay abreast of computerized reservation system for ASI facilities in collaboration with the University

• Assists with the preparation, and monitoring of the BSC annual department operating budget

• Prepare, analyze and present statistical reports on facility usage and reservation data to ASI leadership

• Develop, assesse, and refine scheduling procedures, forms and systems of operation,

• Consult regularly with University facility managers and ASI coordinators regarding staffing needs, on setup requirements, user concerns, feedback, building needs and conditions; work closely with users to ensure efficient and proper use of space and equipment

• Represent ASI on designated University wide events • Consult with University Police on security matters for BSC events

• Serve as the Bronco Student Center’s liaison to the University and all its events support services including but not limited to University Police, Office of Student Life, Foundation catering, Environmental Health and Safety, and Facility Planning and Management

• Establish and maintain active communication and coordination with the University Community; survey user and potential user groups on regular intervals for input and feedback on how the Bronco Student Center can better serve customer needs of individuals and groups

• Perform other duties as assigned


• Bachelor’s degree or equivalent required, AA required with a degree in communications or a related field

• Minimum two years’ reservations operations experience, preferably in a student union environment

• Minimum one year supervisory/lead experience

• Knowledge of and skill in budgeting, fiscal management and staff supervision

• Demonstrated ability to achieve assigned objectives within budget and the desired time frame

• Ability to analyze and solve problems; ability to draw valid conclusions and develop alternate recommendations

• Demonstrated ability to work with an ethnically diverse and culturally pluralistic student population and campus community

• Knowledge of and commitment to the principles of student development preferred

• Strong organizational and coordination abilities

• Ability to operate an office work station, utilizing word processing, spreadsheet and other software

• Ability to communicate clearly and concisely, both orally and in writing

• Good physical condition; ability to meet lifting requirements up to 25 pounds

• Ability to satisfactorily complete a background check (including a criminal records check)

Contact Information

Human Resources