Directs a complex division of 100+ full-time and 1,000+ part-time employees. Manages five to six direct reports. Oversees independently run multi-purpose venue food & beverage operations (concessions and premium) for Snapdragon Stadium, Viejas Arena, Open Air Theater, Aztrack, and Tony Gwynn Stadium and traditional campus dining operations including convenience stores, quick serve restaurants including three Starbucks locations, dining halls, catering, farmer’s market, Faculty Staff Club, central food production, and warehouse facilities for a projected overall $45M+ operation. Primary responsibilities include strategic planning, financial management including budgeting & forecasting, and building and nurturing relationships with co-workers, staff, stakeholders, and partners.
ESSENTIAL DUTIES AND RESPONSIBILITIES DEPENDING ON LOCATION:
NOTE: The duties listed below are examples of the variety and general nature of those performed by employees in this job description. The list is descriptive only and should not be used for any other purpose. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. This is not an all-encompassing list and additional duties may be assigned based on business needs. The responsibilities listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Is a strong and effective financial manager developing budgets, analyzing data, planning capital expenditures, understanding financial statements, controlling costs, and maximizing sales & revenue.
Is consistently innovative, strategic, and dedicated to continuous improvement; is a problem solver; has a willingness to take risks.
Proven record of mentoring, guiding, and providing career progression support for salaried level direct reports (or subordinates).
Is customer centric and obsesses over superior customer service and in delivering great culinary experiences; institutes and documents frequent measurements of customer service; seeks out new ideas from campus partners, students, and employees.
Develops and executes business and marketing plans with support from other internal units.
Supports and improves employee relations through transparency, strong communication, feedback, and teamwork; supports and is a leader of the company diversity, equity, and inclusion plan.
Actively participates in overall management of Aztec Shops; advances the interest of the company through being an active member of the San Diego State University (SDSU) community and industry associations/groups; is supportive of and active in SDSU’s Shared Governance.
Familiar with current technology and technological advances within the dining industry, including, but not limited to Point of Sale (POS); seeks to develop opportunities and optimize use of I.T. resources to improve service, performance, productivity, and customer experience.
Documents and conducts reviews of procedure compliance in conjunction with the Director of Financial Services and Internal Auditor.
Establishes, maintains, and enforces performance standards for partners and vendors.
Has strong negotiation skills and maintains ethical standards in accordance with company policy in negotiating with vendors and others; is professional and confident under pressure and demonstrates responsible decision making in stressful or unexpected situations.
Develops and maintains working relationships with students, customers, coworkers, vendors, student organizations, faculty, staff, and other university personnel.
Remains current on changes within the regulatory, economic, and competitive food & beverage environment.
Responsible for ensuring continuous compliance with all local, state and federal health, safety and employment laws and regulations.
Has exceptional communication and organizational skills.
Establishes and maintains a prime vendor relationship including periodic review through a request for proposal process.
Develops and updates food service policies regarding pricing exceptions, food waste, safety and sanitation, security of all products and cash controls, and quality standards.
Ensures all alcohol service is conducted in compliance with federal, state, and local laws regulations, and ensures all alcohol servers are in compliance with Responsible Beverage Service (RBS) Training to maintain liquor license in good standing.
Is a champion of student programs including Aztecs Rock Hunger.
Evaluates and documents financial critiques of all cost centers each financial period to assist with potential audits.
Other duties as assigned.
MINIMUM EDUCATION, TRAINING AND EXPERIENCE REQUIRED:
The minimum requirement for applicants is a Bachelor’s Degree in Business Administration or equivalent (Master’s Degree a plus); and at least 10 years of related large-scale food service management experience; or equivalent combination of education/training and experience.
Must have extensive knowledge of large-scale food production, large venue experience a plus. Experience with baking and catering, kitchen design, large food service equipment, nutrition, assessment of food quality and dining trends.
Must have or be able to obtain a Serv-Safe Managers Certification.
MINIMUM QUALIFICATIONS OR STANDARDS REQUIRED TO PERFORM ESSENTIAL JOB FUNCTIONS
Must be able to read, write and understand English. Requires the ability to follow verbal and written instructions, guidelines and objectives.
Requires the ability to read, comprehend, analyze, and interpret general business information, governmental regulations, and technical/trade journals. Requires the ability to write reports and communicate effectively using telephonic, written, and electronic means. Requires the ability to effectively and respectfully present information one-on-one and in small and large group situations to customers, management and employees of the organization.
Requires the ability to calculate figures and amounts such as probability and statistical inference. Requires the ability to prepare and analyze numerical figures, create and interpret spreadsheets. Ability to apply concepts such as fractions, percentages, ratios and proportions to practical situations. Must be able to read and interpret financial data.
Ability to define problems, collect data, establish facts, draw valid conclusions and develop solutions/strategies. Ability to interpret an extensive variety of information or instructions with several undefined and some concrete variables. Requires good analytical, quantitative skills, organizational and management skills.
Must be able to utilize a computer. Requires the ability to use a variety of office machines, equipment and 10-key calculators.
Must be able to operate office equipment such as computers, copy machines, and fax machines. While performing the duties of this job, the employee is frequently required to sit; handle objects; ability to work on a keypad on a 10-key or computer , ability to grasp, touch, handle paperwork in order to use a scanner for documents, Ability to open, hold and touch books and reach for objects. Employees are frequently required to stand, and walk/move, at times far distances across main campus, venues, and other locations. Must be able to move, lift or carry heavy objects or materials up to 30 pounds. Specific visual abilities required by this job include close vision, peripheral visions, distance vision, and color vision for extensive reading and interpretation of reports and documents.
Must have the ability to talk/expressing and/or exchanging ideas and hear/perceiving sounds.
WORK CONDITIONS AND HAZARDS:
Work is regularly performed in a traditional office setting with frequent travel to work sites for project management and inspections. The noise level in the work environment is usually low to moderate in the office, but when on site at venues or other dining locations, the noise is loud. Work may be performed in outdoor locations in direct sunlight and/or with varying weather conditions, allergens, dust and work temperatures.
BACKGROUND CHECK INFORMATION:
A background check must be completed satisfactorily before any candidate can be offered a full-time, part-time non-student, or sensitive student position with Aztec Shops Ltd. Background checks will include, at minimum, verification of education and employment histories, criminal records, national sex offender registry check, and references. Additionally, based on the nature and scope of the position, the background check may also include a credit report, motor vehicle report, and verification of professional licenses. Failure to satisfactorily complete the background check may affect the application status of applicants or continued employment of current Aztec Shops employees who apply for the position. Aztec Shops Ltd. complies with all applicable federal, state and local laws, including fair employment practices and equal employment opportunity, when conducting background checks.
Must comply with all SDSU Covid 19 Policies and Procedures.
Aztec Shops, Ltd. is an Equal Opportunity Employer and does not discriminate on the basis of race, color, ancestry, national origin, religion, creed, age, disability (mental and physical), sex, gender (including pregnancy, childbirth, breastfeeding, or related medical conditions), sexual orientation, gender identity, gender expression, medical condition, genetic information (GINA), marital status, and military and veteran status.
Aztec Shops, Ltd. is also committed to promoting a diverse, equitable and inclusive workplace culture. Our organization embraces the many dimensions of diversity that make individuals unique and harness a variety of perspectives in order to create better outcomes that will benefit everyone.
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