Systems/Applications Analyst

San Jose State University Research Foundation   
SALARY:  $77,000 – $88,000/DOQ Full-Time/Exempt/  Excellent 
Posting Date: 3/12/2019; Closing Date:  3/31/2019
GENERAL NATURE OF POSITION: The Information Technology Support Services (ITSS) department coordinates with SJSU University IT on all of the Research Foundation’s systems and telecommunication needs.  ITSS provides IT support services to Central Office personnel and associated SJSU faculty (PI’s), CO student assistants, on-line users, including training, trouble-shooting, upgrading, and providing installations, configurations, and advice. As a member of the Information Technology team, the IT Analyst will assist in establishing, and will maintain the Research Foundation’s systems development methodology. In addition, this position will lead in the definition of the Research Foundations’ business models in order to support strategic information resources planning and implementation. The position is primarily responsible for implementation, support, and maintenance of the Foundation’s database software and ONESolution Enterprise System (Financial, Human Resources, Contracts and Grants Management).  The incumbent will also be responsible for performing the responsibilities of the Systems Analyst during his/her absence, and for promoting and maintaining a total quality, service-oriented environment to meet the needs of the Research Foundation, its customers and clients. ESSENTIAL DUTIES & RESPONSIBILITIES:  Operates the Research Foundation’s (RF) Enterprise System a) Responsible for daily operation of OneSolution, the Foundation’s enterprise system. This involves continuous review and improvement of the computer system to meet user needs. b) Writes ONESolution system reports including Click Drag and Drill reports (CDD), IBM Cognos reports and SQL reports. Understands user needs to recommend report formats for user, to help them complete their tasks faster and more efficiently. c) Writes Webforms and Workflow modules to streamline and automate processes. d) Builds and maintains file import/export interfaces for the third party applications such as the Positive Pay, US bank P-card, Worxtime, NOVAtime, and other applications needed by the functional departments. e) Collaboratively partners with all functional departments to understand the RF’s overall operation needs, and sets up enterprise system process switches and calculation codes accordingly. Works with consultants and users on setup, testing and rollout of new applications. f) Manages and implements expansion of ONESolution functional modules, such as Funding Alerts. g) Provides on-campus and off-campus users access to the enterprise system, using cloud-based technology. Performs periodic user access review. h) Debugs program problems; works with vendor’s technical support teams to resolve issues. i) Provides training to all users. Writes and updates Standard Operating Procedures (SOP’s), Policy and User manuals a) Write and updates the SOP for IT operations such as user access review procedure, month end report,  process procedures, Tape and Backup and Data Retention Policy, etc.  Operates the Research Foundation’s File Servers and Network a) Manages Microsoft Windows servers and local area network, providing file storage, file sharing, scanning, printing and copying services to the Central Office. b) Provides security to protect the RF’s computer systems, cooperates and collaborates with SJSU IT in all areas such as firewall, active directory service, DNS, and Qualys scan. c) Provides desktop and laptop support to the Central Office personnel, as requested or as appropriate. d) Provides service to Central Office staff with telecommunication needs, including VPN. INTERPERSONAL CONTACTS:

• Directly reports to the IT Manager

• Works and interacts with vendors, end users, department staff and managers, other Foundation co-workers and university faculty.

QUALIFICATIONS: Education  

• Bachelor’s degree in Computer Science or related field is required.

Experience  

• Minimum of three years’ progressively responsible experience in Relational Database Management System (RDBMS) design development, SQL, programming, support, maintenance and training is required.
• Minimum of two years experience with Windows Server, SQL server ,TCP/IP, DNS, DHCP is required.
• Three years of VBscript, and web programming, such as HTML, JavaScript, ASP, XML experience is preferred.

Knowledge, Skills, Abilities required  

• Strong working knowledge of ERP system including reports, webforms, workflow, troubleshooting, user training.
• Strong working knowledge of Operating Systems, Active Directory, Network, Microsoft Office, Adobe Suite and other Office Productivity Technologies.
• Demonstrated ability to troubleshoot and support a wide variety of software applications.
• Strong analytical skills.
• Ability to check data and accurately record information.
• Demonstrated ability to quickly troubleshoot problems, recommending efficient and cost effective solution.
• Demonstrated skills in oral and written communication to provide a liaison between users and computer systems environment.
• Ability to work in a fast paced, team environment.
• Ability to use initiative and sound independent judgment within established guidelines.
• Ability to multi-task, organize work, set priorities and meet critical deadlines with little supervision.
• Ability to work effectively and establish and maintain cooperative working relationships with all levels of employees.

Physical Requirement  

• Must be able to lift equipment weighing at least 35 pounds.
• Must be able to operate a PC including mouse and keyboard.
• Must be able to navigate uneven surfaces and work in tight spaces.
• Depending upon the projects, may be required to work early mornings, evenings, and weekends.
• Must be able to sit for extended periods of time.
• Visual acuity associated with concentrated computer use.

Complexity of Duties  

• Job requires independent work (60% of time).
• Decisions are made within established policies and standard practices.
• Incumbent normally provides information and assistance during the IT decision-making process
• Failure to achieve results can have a serious effect on schedules and programs.

  Benefits The comprehensive benefit package includes:

1. 1. Nine health insurance plans to choose from
   2. Free dental and vision for employee and eligible dependents
   3. Paid Federal & State Holidays
   4. Retirement Plan: 403 (b) employee contribution plan component and a 403 (b) employer
   5. contribution component
   6. Vacation and separate sick plans
   7. Employee Discounts
   8. Paid Training and Conferences

  PLEASE NOTE: This position is considered a “sensitive” position by SJSURF and CSU policy. Consequently, the successful candidate must undergo and successfully complete the Live Scan (fingerprinting) background check as a condition of their employment. This background check must be completed before the actual start of employment. SUPERVISORY RESPONSIBILITIES: None, though may be called upon for advice and direction by others.   This position description intends to describe the general nature and level of work being performed by people assigned to this job.  It is not intended to include all duties and responsibilities.  The order in which duties and responsibilities are listed is not significant.   APPLICATION PROCEDURE To apply for this position, an applicant must submit a formal application for employment, as well as a resume and a cover letter. The applicant may do this via e-mail or by regular mail.  The formal employment application is located at http://www.sjsu.edu/researchfoundation/open/Employment%20Application%20Form_new.pdf   It may also be obtained from the Research Foundation through its web site at   http://www.sjsu.edu/researchfoundation/open/index.html.     An applicant may also apply in person by visiting the Research Foundation, located at 210 North 4th Street, 4^th Floor, San Jose, CA (corner of St. James and North 4th Streets).   Please address your formal application, your resume and your letter of interest directly to:   San Jose State University Research Foundation Attn: HR/Job Code SAA CENTRAL 210 North 4th Street San Jose, CA 95112 E-mail: foundation-jobs@sjsu.edu     Reasonable Accommodation: The San Jose State Research Foundation is committed to providing access, equal opportunity and reasonable accommodation for individuals with physical or mental disabilities in the employment, recruitment, examination, hiring and interviewing processes. If you are a job seeker with a physical or mental disability and require a reasonable accommodation to search, apply, or interview for a job opening or otherwise need a reasonable accommodation during the application and hiring process, please contact us at foundation-jobs@sjsu.edu.   In the email message, please indicate your full name, phone number and the type of assistance required.   You must not reveal the underlying medical reason for your needed reasonable accommodation or otherwise disclose confidential medical information.   You may also call (408) 924-1400 from 8:00am to 5:00pm (PST), Monday through Friday, excluding holidays, to get assistance.   The Research Foundation provides excellent benefits package to benefited employees. Please visit http://www.sjsu.edu/researchfoundation/humanresources/healthbenefits/index.html to get more details.   Research Foundation employment is separate and distinct from San Jose State University or State of California employment. Research Foundation employees are not employees of either SJSU or of the state of California.   The San Jose State University Research Foundation (SJSURF) is a non-profit auxiliary of San Jose State University. SJSURF is totally self supported. The majority of the organization’s funding comes from the federal government, and other public and private entities.  With annual revenues totaling over $65 million, programs managed through SJSURF cover a rich diversity of applied research, public services, and educational related activities. SAN JOSE STATE UNIVERSITY RESEARCH FOUNDATION is an Equal Opportunity Employer and does not discriminate on the basis of race, color, creed, gender, religion, marital status, registered domestic partner status, age, national origin, ancestry, physical or mental disability, medical condition, sex, genetic information, sexual orientation, military and veteran status or any other consideration made unlawful by federal, state, or local laws. It also prohibits unlawful discrimination based on the perception that anyone has any of those characteristics, or is associated with a person who has or is perceived as having any of those characteristics. The SJSURF has implemented California State University Executive Order 1083 (http://www.calstate.edu/eo/EO-1083.pdf ).  By policy, all SJSURF employees are mandated reporters for suspected child abuse or neglect and are expected to undergo formal training in accordance with the directives of the Executive Order. The SJSURF has also implemented California State University Policy Memorandum HR 2015 – 08 (http://www.calstate.edu/HRAdm/pdf2015/HR2015-08.pdf ).