The Program Assistant is responsible for competently performing the full range of varied, marketing, event management, and clerical/administrative tasks in support of the day-to-day operations of the Institute for Innovation and Economic Development (iiED). Establishes and maintains an atmosphere of excellent internal and external customer service within the department, campus community, and the community at large.
Examples of Duties
ESSENTIAL DUTIES AND RESPONSIBILITIES include. but are not limited to. the following:
Collaborates in planning, coordinating communications, configuring technology, setting up registration, and coordinating staff and volunteers for virtual and in-person events, programs, and meetings.
Respond to in-person, email, and phone inquiries.
Manages communications, technology, and registration, for virtual and in-person events for the Startup Launchpad incubator.
Collaborate in program and event marketing for the Institute through email, social media, print, web, & radio advertising.
Schedule appointments and maintain multiple calendars for events.
Drafts, tests, and publishes monthly iiED e-newsletters and other communications.
Collaborates in the collection, management, and dissemination of Institute data.
Utilizes computer software and systems to create, edit, compile, and translate data into reports.
Maintains accurate & detailed databases through Neoserra, Mailchimp, and Google Drive platforms, etc.
Assist in the assignment and review of tasks for student interns.
Promotes and maintains an atmosphere of excellent internal and external customer service.
Attends training workshops as needed.
Performs other job-related duties and special projects as assigned.
PHYSICAL WORK ENVIRONMENT
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.
Primary functions require sufficient physical ability and mobility to work in an office setting; to stand or sit for prolonged periods of time; to occasionally stoop, bend, kneel, crouch, reach, and twist; to lift, carry, push, and/or pull light to moderate amounts of weight; to operate office equipment requiring repetitive hand movement and fine coordination including use of a computer keyboard; to verbally communicate to exchange information. May occasionally travel to other offices or locations to attend meetings/events or to pick up or deliver material. Ability to lift twenty-five (25) pounds, with or without assistance.
Work Location: CSUMB Main Campus, 100 Campus Center, Seaside CA
KNOWLEDGE, SKILLS, AND ABILITIES
Experience to be fully functional in all technical aspects of work assignments. Thorough knowledge of grammar, punctuation, and spelling; and of office systems and a broad range of technology, systems, and software packages. Strong organizational skills and experience working within a high-paced environment, requiring flexibility and quick responses. Experience working with diverse populations. Demonstrated ability to address the essential functions associated with this position, including the knowledge and abilities identified above.
Fully functional knowledge of and skill in standard office procedures and practices, as well as an ability to understand and operate in a variety of organizational structures. Additionally, incumbents are expected to have a thorough knowledge of English grammar, spelling, and punctuation and be able to clearly communicate orally and in writing. Knowledge of business mathematics beyond basic arithmetic. The ability to use and quickly learn new office support technology systems and software packages is also a prerequisite.
Education and Experience:
The qualifications for this position may be demonstrated through a high school program, technical/vocational program, or their equivalents combined with several years of related office work experience.
Ability to draft and compose correspondence and standard reports.
Ability to effectively handle a broad range of interpersonal contacts, including those at a higher level and those sensitive in nature.
Ability to independently organize and plan work projects, including handling multiple priorities and troubleshooting unanticipated problems, in a busy environment.
Ability to communicate verbally and in writing in a professional, persuasive, and tactful manner. Ability to maintain confidential records.
Ability to establish and maintain cooperative working relationships within a multicultural, diverse academic community.
SALARY AND BENEFITS
The hourly hiring range for this position is $23.00 – $25.00. Classification: Grade 3, Staff. This is a non-exempt position and as such is eligible for the overtime provisions of the Fair Labor Standards Act. The Corporation offers a rich benefits package that constitutes a major portion of total compensation. Benefits include medical, dental, vision, and life insurance benefits, contributory retirement plan, TSA (403b), and other benefits.
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